GENERAL

Q- What is halal?

Halal is an Arabic word which means permissible. It also means something that is good for the well being of the humanity. Islam places great emphasis in the way in which an animal’s life ends. Life is a sacred blessing of God to all his creations, including humans and animals. If the life of an animal has to be ended for human survival, then it’s life should be taken only in the name of God. For this reason, muslims cannot consume or use products made from animals that are not sacrificed in the name of God.
Also, all foods pure and clean are permitted for Muslims; except if it is derived from: dead animals, blood, pig, animals slaughtered without the name of God (Allah) as we mentioned earlier and alcohol.
If the product contains any ingredients that come from these sources, it is haram (non-permitted). And if the source is not known or if the company doesn’t disclose, it is called masbooh (doubtful).
On the other end, if the companies completely avoid ingredients from the above 5 sources, then halal product would be similar to just any other product.

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Q- What is the difference between kosher and halal?

Kosher is a Hebrew word which means proper or fit and Halal is an Arabic word which means permissible. Muslims follow Islamic dietary law (halal) whereas Jews follow Jewish dietary law (kosher). Both the laws have more similarities than differences.

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Q- How do you certify that your products are authentic halal?

We, at One Stop Halal, only sell those products that are certified by leading halal agencies in the world. Some of the halal agencies we trust are: IFANCA(Islamic Food And Nutritional Council of America), SANHA (South African National Halaal Authority), JAKIM (Malaysian Govt. National Halal Body), MUI (Majelis Ulama Indonesia), Halal Sign (Halal Body from India) etc.
Some products that aren't approved by these agencies, we make sure they are either plant based products or kosher certified (without the use of alcohol) etc.

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ORDERS

Q- How do I change or cancel the order?

Please contact the One Stop Halal customer service at:
1. Call 1-833-999-0240. Have your order # handy.
2. Use our contact page to request changes. Enter order # in the message field.
Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel or make changes.

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Q- When I tried to checkout, why did the items in my shopping cart disappeared?

We are sorry that you were not able to complete the order. One Stop Halal website is live to everyone and it reflects what we have in stock at the moment. Someone would have purchased that item till you finished the checkout process. Placing an item in the shopping cart doesn’t guarantee your right to purchase that item. So, we recommend to finish the checkout process as soon as you are done adding all the products in your cart.

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Q- Why I do I get a message “Maximum allowed quantity has been reached” while trying to add a product to the cart?

There are certain products for which you cannot exceed maximum allowable quantity per order. For example: You can only add one 10 lb of rice per order. If you want to order more bags of rice, then you will have to place another order. This is enforced so as not to increase your shipping cost and weight of the shipment.

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PAYMENT

Q- Is it safe to use my credit card on your site?

Yes. One Stop Halal understands that the safety of your personal information is extremely important to you. So, we incorporate SSL certificate on our site that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
Our store is certified Level 1 PCI DSS complaint. That means we are authroizied to accept Visa, MasterCard and other credit card payments on our website.

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Q- Is it safe to use my debit card on your site?

Yes. Please Note: If you pay by debit card, the amount will be on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

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Q- What kind of payments do you accept?

We accept all forms of payment including: Visa, Mastercard, American Express,  Discover, PayPal, Apple Pay, Google Pay, Bitcoin and others.


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Q- Do you accept international credit cards?

We accept international credit cards but we only ship to an address within the United States and its territories. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.

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Q- Do you charge sales tax on any item?

We are required by law to collect sales tax on orders shipped to various states. We automatically calculate the required sales/use tax depending upon where the product is shipped. Appropriate charges will be added to your total and displayed on your final order confirmation.

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SHIPMENT

Q- Which shipping options do I have?

Our standard shipping method will deliver your products within 7 to 10 business days after we receive your order. We use USPS, UPS or FedEx for delivery. You don’t have to be present to receive your package as the shipping company will leave your package at your front door.
Speedy Delivery: If you need your products delivered faster, we also offer Express and Rush delivery options.
For more details on that, please check our Shipping Page. If you have additional questions, please call Customer Service at 1-833-999-0240 or, send an email using our Contact Us page.
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Q- How do you ship the products?

Perishable products: We ship meat, dairy and other perishable products in a specialized cooler box made from aluminum foil. Aluminum coil helps preserve the coldness inside the box. We add dry ice and/or gel packs inside the box so that it remains frozen.
Cooler box with dry ice will make sure your products are not spoiled and arrive to you in a perfect condition.

Non-Perishable products: All the regular products are shipped in a regular corrugated box, similar what you get from other e-commerce vendors.

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Q- What is Perishable Express Shipping?

We ship meat, dairy and other perishable products in a specialized cooler box made from aluminum foil. Aluminum coil helps preserve the coldness inside the box. We add dry ice and/or gel packs inside the box so that it remains frozen.
Cooler box with dry ice will make sure your products are not spoiled and arrive to you in a perfect condition.

Following are the additional expenses associated with us when shipping perishable products to you:

1. Separate Frozen Box: Since perishable products have to be shipped cold, we cannot combine them with other regular products and ship it together in a standard shipping box. We have to ship perishable products separately.

2. Faster Shipment: Perishable products have to reach you within 2 days. So, we have to use more rapid shipping methods which is, in turn, more costly.

3. Carrier surcharge: Shipping companies like UPS, FedEx charges us extra for the shipment that contains dry ice.

To mitigate these additional expenses and to keep our product prices low, we charge you $10 surcharge for west-coast orders and $30 for rest of the USA orders.



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Q- What do I do with the cooler box?

You can reuse the cooler box for your picnics, outing at the beach with family etc. If you don’t want to use it, you can recycle them. Call your local recycling center to see if they will accept it.

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Q- Do you ship internationally?

No. Currently, we do not ship products internationally.

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RETURNS

Q- Do you do back orders?

No. We do not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
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Q- When I tried to checkout, why did the items in my shopping cart disappeared?

We are sorry that you were not able to complete the order. One Stop Halal website is live to everyone and it reflects what we have in stock at the moment. Someone would have purchased that item till you finished the checkout process. Placing an item in the shopping cart doesn’t guarantee your right to purchase that item. So, we recommend to finish the checkout process as soon as you are done adding all the products in your cart.
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