As a part of our commitment to you, all One Stop Halal purchases are backed by a 100% satisfaction guarantee. We strive to be transparent in all our aspects, including shipping, so that you know when are you getting your products. If for any reason you are not satisfied with your purchase, you can initiate a return with our easy online process.
Depending upon your geographic location and the products that you have added to your shopping cart, we offer a combination of the following shipping options:
- Perishable Food Express Shipping
- Economy Shipping
- Standard Shipping
- Free Store Pickup
- SHIPSI Instant Delivery
Economy Shipping: It is the cheaper shipping option that you can select for non-perishable products. The delivery window is 2 to 8 business days depending upon your geographic location.
Standard Shipping: It is the faster shipping option that you can select for non-perishable products. The delivery window is 2 to 5 business days depending upon your geographic location.
Free Store Pickup: We also offer Free Store Pickup option if you want to pick up your order in person from our Downtown Los Angeles location. We don't charge any shipping fee with this option. There is no order minimum requriement for this shipping option.
SHIPSI Instant Delivery: We also offer Instant Delivery within 2 hours for the 30 miles radius of Downtown Los Angeles. You will get instant notification on your email as soon as your order is picked up from our location. You can track your order in real-time with our Instant Delivery service.
We ship meat and other perishable products to you in a specialized cooler box made of aluminum foil. Aluminum foil helps preserve the coldness inside the box. We add dry ice and/or gel packs inside the box so that it remains frozen. Cooler box with dry ice will make sure your products are not spoiled and arrive at you in a perfect condition.
All the regular products are shipped in a regular corrugated box, similar to what you get from other e-commerce vendors.
View the video below to see how we deliver meat products to you
If your order contains perishable products like meat, you will see "Perishable Food Shipping" as the shipping method in the checkout process. By choosing this method, you will get the products delivered to your doorstep within 2 business days after we ship your order.
CA, AZ and NV Orders:
Flat $10 shipping cost if you are in either of these states. For orders greater than $100, you are eligible for a Free Shipping.
WA, OR, ID, NM and UT Orders:
Flat $15 shipping cost if you are in either of these states. For orders greater than $150, you are eligible for a Free Shipping.
Rest of the USA Orders:
The shipping cost is calculated automatically depending upon the weight of the items in your order. If your order has perishable products, then it will be delivered to you in 2 days through an Air Cargo. If your order has non-perishable products, then it will be delivered to you using ground shipment method within 2 to 5 business days. If your order contains both Perishable and Non-Perishable products, then your perishable products will be delivered to you in 2 business days through an Air Cargo. Non-Perishable products will be delivered separately using ground shipment methods.
CA, AZ, and NV Orders:
We try to deliver most of the CA, AZ and NV order in one business day. The cutoff time for the orders is 2 pm for the next day delivery if your order is placed Monday to Thursday.
If the order is placed after Thursday 2 pm, then it will be shipped out on the following Sunday with a delivery on Monday.
Rest of the USA Orders:
For the rest of the USA orders, the delivery time is 2 business days after we have shipped your order. The cutoff time for the orders is 2 pm if the order is placed Monday to Wednesday.
If the order is placed after Wednesday 2 pm, then it will be shipped out on the following Sunday with a delivery within 2 days.
If the delivery attempted has been made by the shipping company to deliver the package to your address, and if you are not able to receive the package, then you will be held responsible to pick up the package from the shipping company warehouse locations. One Stop Halal will not be responsible for the package and its contents if the shipment has not been received in the first place.
If there are missing items in your order after you receive the delivery, then you should take the pictures of the items you received and reach out to us within 1 business day. We will verify your claim, and if it is our fault, we will send you the missing items. If you reach out to us after 1 business day, your claim would be considered void.
Meat partially thawed:
If you suspect that the meat has partially thawed, then there is no need to panic. Thawing is part of online shipments of perishable products. When we ship the order, we pack your shipment with enough dry ice and gel packs so that the meat reaches you in good condition. However, if you suspect that the meat has become room temperature and has started to smell, then take the temperate reading of the meat with the thermometer and send us the pictures. We will work with you to resolve the issue.
- Our perishable shipping method will deliver the products to you within 2 business days.
- Our economy shipping method for non-perishable products will deliver the products to you within 7 to 10 business days.
- We use USPS, UPS or FedEx for delivery.
- You don’t have to be present to receive your package as the shipping company will leave your package at your front door.